At Diamond Jewellery, every piece is created with precision, care, and attention to detail. We focus on combining modern design with expert craftsmanship to deliver jewellery that feels refined, durable, and meaningful. Each item is carefully inspected to ensure it meets our highest quality standards before it reaches you.
Australian Consumer Law
Minor Problems
- Repair at no cost within a reasonable time.
- Choice of refund or replacement if not repaired timely.
- Applies to both products and services.
Major Problems
- Choice of refund or replacement immediately.
- Compensation for any drop in value if item is kept.
- Immediate cancellation for services with unused portion refund.
Your Rights
For more information about your rights, visit the Australian Competition and Consumer Commission website at www.accc.gov.au.
Warranty Coverage
Rings
Lifetime Coverage from the date of receipt on all engagement, wedding, and fashion rings.
- Porosity or blemishes in metal
- Uneven settings
- Stones chips/scratches at pick-up
- Rhodium plating stains
Fine Jewellery
2-Year Coverage on earrings, chains, bracelets, and pendants.
- Structural defects
- Repair or replacement at no cost
- Assessed individually after 24 months
Gemstones
Lifetime Coverage on all Lab-Diamonds, Moissanite, and Sapphires.
- Covers characteristics selected at sale
- Excludes wear-and-tear or mishandling
- Excludes accidental loss or theft
How to Claim
Contact Us
Complete our contact form to start your claim.
Assessment
Drop off your item or mail it with original certificates.
Inspection
Our experts conduct a free structural assessment.
Resolution
If covered, we repair or replace at no charge.
Wear and Tear
Fine jewellery is meant to be worn, but everyday activities can affect its longevity. Our warranty does not cover general wear and tear or accidental damage.
Dents and scratches on settings over time due to malleability.
Chips or cracks from accidental knocks at specific angles.
Discoloration from chlorine, bleach, or heavy cleaning products.
Repairs performed by any other jeweller will void your warranty.