Documents & Resources
Terms & Conditions

Terms & Conditions

Please read our terms and conditions carefully.

Important Information

Everything you need to know about our policies, services, and customer experience.

Website Terms & Use

These Terms and Conditions apply to the Diamond Jewellery website located at https://hydrogen-store-2026.pages.dev/ and all related services, pages, and content operated by Diamond Investment Group Pty Ltd ('Diamond Jewellery', 'we', 'our', or 'us').

  • By accessing or using this Site, you agree to comply with these Terms and Conditions.
  • These Terms govern your use of the Site, including browsing, purchasing products, and interacting with our services.
  • Diamond Jewellery may update or modify these Terms at any time without prior notice.
  • Changes become effective immediately upon publication on the Site.
  • If you do not agree with these Terms, please discontinue use of the Site.

Consumer Rights

Our products and services are provided in accordance with applicable consumer protection laws, including the Australian Consumer Law where applicable.

  • If a product experiences a major fault, you may be entitled to a repair, replacement, or refund.
  • If an issue does not constitute a major failure, we may repair or replace the product within a reasonable timeframe.
  • Your statutory rights remain unaffected by these Terms and Conditions.

Product Information & Pricing

We aim to ensure all information, imagery, and pricing displayed on our Site are accurate and current. However, occasional errors or inaccuracies may occur.

  • Product prices, specifications, and availability may change without notice.
  • If an incorrect price or product detail is displayed, we reserve the right to correct the error and cancel or amend affected orders.
  • In the event of an order cancellation caused by pricing inaccuracies, clients will be notified promptly.
  • All listed prices are final and non-negotiable unless otherwise stated.

Payment Terms

By submitting payment information during checkout, you authorise Diamond Jewellery and our payment providers to process payment using your selected payment method.

Orders will only proceed once payment has been successfully authorised and confirmed.

Website Content & Imagery

We strive to present our jewellery as accurately as possible through photography, descriptions, and digital renders. Due to varying screen settings and image scaling, slight differences in colour, size, or appearance may occur.

  • Some product images may appear enlarged to showcase fine details and craftsmanship.
  • Gemstone measurements and dimensions are approximate and may vary slightly between pieces.

Terms of Service

By using our Site and services, you agree to comply with our Terms of Service, policies, and conditions relating to purchases, payments, and website usage.

Copyright & Intellectual Property

All content featured on the Site, including logos, product designs, images, graphics, videos, text, and branding, is the property of Diamond Jewellery or used under licence and is protected by copyright and intellectual property laws.

  • No content from the Site may be copied, reproduced, modified, or distributed without prior written consent.
  • All jewellery designs, product imagery, and creative assets remain the intellectual property of Diamond Jewellery.
  • Unauthorised commercial use of our content or branding is strictly prohibited.
  • Third-party trademarks and brand names remain the property of their respective owners.

Liability & Indemnity

By using this Site, you agree to indemnify and hold harmless Diamond Jewellery and its affiliates, employees, and service providers against claims, damages, liabilities, or expenses arising from:

  • Your misuse of the Site or breach of these Terms.
  • Your violation of any applicable laws or third-party rights.
  • Any content or material submitted through the Site by you.

User Submissions

Any suggestions, reviews, feedback, ideas, or other materials submitted to Diamond Jewellery may be used by us without restriction or compensation.

  • By submitting content, you grant Diamond Jewellery permission to use, reproduce, and publish that content for promotional or commercial purposes.
  • You confirm that any submitted content does not infringe on the rights of third parties.
  • Diamond Jewellery reserves the right to remove or refuse submitted content at its discretion.

Custom Jewellery Orders

  • Custom-made jewellery pieces are specially crafted to order and are therefore non-refundable and non-returnable.
  • Production timelines for custom pieces may vary depending on design complexity and stone availability.
  • All custom designs, renders, and related creative materials remain the intellectual property of Diamond Jewellery.
Global Insured
Delivery
Perfect Fit
Guarantee
Lifetime
Craftsmanship
Bespoke Design
Service