Documents & Resources
Delivered With Care

Delivered With Care

Fast, secure, and fully insured shipping on all orders.

Speed & Reliability

Express Shipping

Australia

We provide complimentary express shipping on all Australian orders, regardless of value, via StarTrack Express. Showroom pickup is also available in Melbourne, Sydney, Brisbane, and Perth.

International

Enjoy free express shipping on all international orders exceeding $400 USD via DHL Express, providing real-time tracking and world-class security.

Please note: We require a physical residential or business address; our couriers cannot deliver to PO Box or military addresses.

Timelines

When to Expect Delivery

Estimated transit times after your piece has been meticulously crafted.

AUSTRALIAAUSTRALIA
2-5 Business DaysInsured Express Shipping
NEW ZEALANDNEW ZEALAND
2-5 Business DaysDHL Express
UNITED KINGDOMUNITED KINGDOM
7-10 Business DaysDDP Shipping Available
USAUSA
13-15 Business DaysDHL Express Secure
CANADACANADA
6-10 Business DaysCustoms Tracking Included
REST OF WORLDREST OF WORLD
7-14 Business DaysDHL Express Global

Important Notes

Completion times for made-to-order pieces are typically 50 business days. Transit times are estimates provided by our couriers. For showroom pickup, please allow 2-5 business days for secure transit to your selected location. International shipping is reserved for clients residing outside of Australia.

Peace of Mind

Secure & Discreet

Signature on Delivery

Real-Time Tracking

Global Express

Full Value Insurance

Our Partners

In Safe Hands

We partner with the world's most trusted couriers to ensure your precious cargo arrives flawlessly and securely.

International Orders

Import Duties & Taxes

Most of our international shipments are sent via DDP (Delivery Duty Paid), meaning import customs duties and taxes are covered by Diamond Jewellery.

However, certain countries require the purchaser to pay local or personal taxes directly due to local customs regulations that do not allow for third-party billing.

If your country is not listed in our covered database, you may be responsible for local import taxes and duties. We recommend verifying with your local customs department prior to finalizing your order.

Covered Countries

Select a country to verify coverage:

Support

Shipping FAQ

Common questions about delivery and transit.

Need more help?

Contact our team
01

What are the shipping costs?

We offer complimentary express shipping on all orders within Australia. For international orders, shipping is free on purchases over $400 USD. Orders below this amount will have shipping calculated at checkout.
02

Is my order insured during delivery?

Yes, all shipments are fully insured for their full value until they are safely delivered and signed for. Your purchase is protected every step of the way.
03

Will my package arrive discreetly?

Yes, all orders are shipped in plain, unbranded packaging to ensure complete discretion and keep your purchase a surprise.
04

Is a signature required on delivery?

Yes, an adult signature is required upon delivery for security purposes. We’re unable to leave parcels unattended or deliver to PO Boxes.
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